Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags or labels still attached.

To complete your return, we may require a receipt or proof of purchase if we do not have a record on file of your order.

There are certain situations where returns might not be accepted:

  • Items with a date or year on the item, or commemorating a specific event.
  • Customized items that cannot be resold.
  • Obvious signs of use.
  • Any item not in its original condition, or items that are damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Several types of goods are exempt from being returned or exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns of products that are considered intimate health or personal care items, single use items, hazardous materials, flammable liquids or gases, gift cards, or downloadable items. We also do not accept returns from other retailers or manufacturers.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and the total amount of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, as soon as possible. If your original method of payment cannot be credited, or if the refund would incur additional fees, we will offer you a store credit for the amount of your refund.

Payment processing fees and taxes will be refunded whenever possible. Separate shipping and handling charges may not be able to be refunded, unless there was a problem with delivery that requires a shipping insurance claim.

Late or Missing Refunds

If you haven’t received a refund yet, contact your credit card company or bank, it may take some time before your refund is officially posted.

Once we issue a refund, there is often some processing time before a refund is posted. This amount of time varies by the method of payment, but in general, please allow:

  • 3 to 7 business days for a credit card refund.
  • 7 to 10 business days for a debit card refund.
  • 14 business days or more for international refunds, depending on the payment method.
  • Billing disputes and fraud disputes impact refund times and can take up to six months.

If you’ve done all of this and you still have not received your refund yet, please contact us.

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If you return an item to be exchanged, we will ship a new item to you or offer you store credit for your return. Depending on the item, you may be asked to pay partial or full shipping charges for the new item. If the item has changed or is no longer available, we may issue you a store credit instead of an exchange.

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If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, or an exchange for a new item. Once the returned item is received, a gift certificate or exchange will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will need proof of purchase to process the return, or we will need to send the refund to the gift giver’s original method of payment.

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Shipping Returns

To return your product, you should mail your product to:


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping may be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost Or Damaged Mail

If your order was lost, delayed, damaged, or misdelivered by a mail carrier, here are the steps you should take:

  • Checking the order history and tracking information to see if, where, and when your package was delivered, and if anyone signed for it.
  • Be sure to check all around your property and with your neighbors first. Sometimes a package is placed in an unusual spot.
  • Contact your local mail carrier to report any lost or misdelivered packages. Sometimes lost packages can be found and redelivered.
  • If your package arrived damaged, take photos to document the damage to the packaging and/or items.
  • Let us know about it. Send us an email with the steps you have taken so far, and pictures if possible.
  • If your package is insured, we will start a claim on it. Once the claim is processed, we can offer you a refund or a replacement item.
  • If the package does not have insurance, or if the claim is denied, we will work with you on an acceptable solution.